Complexions Vancouver MedSpa is committed to providing high-quality aesthetic services and products. Because many of our services are elective, personalized, and reserved specifically for each client, refunds and returns are subject to the following policies.
Aesthetic Services
Payments for services that have already been performed are non-refundable.
Aesthetic results vary from person to person, and individual outcomes cannot be guaranteed. Dissatisfaction with the outcome of a treatment does not automatically qualify for a refund.
If you have concerns following a treatment, please contact Complexions Vancouver MedSpa so that we may evaluate your concerns and determine whether follow-up care or another appropriate resolution is recommended.
Treatment Packages
Treatment packages are non-refundable and non-transferable once purchased, except where otherwise required by applicable law or specifically approved by Complexions Vancouver MedSpa.
Unused services within a package do not have a cash value and may not be exchanged for cash.
If a medical or other circumstance prevents completion of a treatment package, please contact us to discuss the circumstances. Any exception will be considered individually and is not guaranteed.
Deposits
Appointment deposits may be required for certain services.
Deposits are applied toward the cost of the scheduled service when the appointment is completed.
Refundability or forfeiture of a deposit is subject to Complexions Vancouver MedSpa’s cancellation and no-show policy in effect at the time of booking.
Gift Cards
Gift cards and gift certificates are not redeemable for cash except where required by applicable law.
Gift cards may be used toward eligible services or products offered by Complexions Vancouver MedSpa, subject to any terms provided at the time of purchase.
Promotional Offers and Discounted Services
Services or packages purchased through a promotion, special offer, discount, or third-party voucher are subject to the terms of the applicable promotion in addition to Complexions Vancouver MedSpa’s policies.
Promotional value, expiration terms, redemption requirements, and refund eligibility may also be governed by the third-party provider through which the offer was purchased.
Groupon and Third-Party Vouchers
Refunds for purchases made directly through Groupon or another third-party voucher provider must generally be requested through the company from which the voucher was purchased and are subject to that company’s refund policies.
Complexions Vancouver MedSpa does not issue cash refunds for payments collected by a third-party voucher provider.
Clients are responsible for reviewing the terms and conditions associated with their voucher before booking.
Retail Products
Unopened and unused retail products in their original packaging may be eligible for return or exchange within 10 days of purchase when accompanied by proof of purchase.
For health, hygiene, and safety reasons, opened or used skincare, cosmetic, personal-care, or other hygienic products are generally not eligible for return unless the product is defective.
If you experience a suspected adverse reaction to a product purchased from Complexions Vancouver MedSpa, please discontinue use and contact us.
Defective or Damaged Products
If a product purchased directly from Complexions Vancouver MedSpa is defective or damaged at the time of purchase, please contact us promptly. We will review the circumstances and determine whether replacement, exchange, or another resolution is appropriate.
Refund Processing
When a refund is approved, it will generally be issued to the original method of payment whenever possible.
Processing times vary by financial institution, and additional time may be required before the credit appears on your account.
Cancellation and No-Show Fees
Appointment cancellations, rescheduling, late arrivals, and no-shows are governed by our separate cancellation and scheduling policies.
Cancellation or no-show fees are not considered payments toward completed treatment and may be non-refundable in accordance with the policy accepted at the time of booking.
Contact Us
Questions regarding this Refund & Return Policy may be directed to:
Complexions Vancouver MedSpa
Vancouver, Washington
Phone: (360) 328-1808
Email: cvmedspa@gmail.com
Last Updated: August 2026
Recent Comments