Last Updated: August 2026
Complexions Vancouver MedSpa (“Complexions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with our practice, or using our online booking services.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, telephone number, email address, appointment information, service interests, and other information you submit through our website, online booking system, contact forms, or communications with our practice.
Our website may also automatically collect certain technical information, such as browser type, device information, IP address, referring pages, and website usage information through cookies, analytics tools, or similar technologies.
How We Use Your Information
We may use information collected to:
- Schedule, confirm, modify, and manage appointments;
- Respond to questions and requests;
- Provide services and information you request;
- Send appointment confirmations, reminders, and follow-up communications;
- Process payments and transactions;
- Maintain appropriate business and treatment records;
- Improve our website, services, and patient experience;
- Protect against fraud, misuse, or security threats; and
- Meet applicable legal, regulatory, and compliance obligations.
Online Booking and Third-Party Service Providers
Complexions Vancouver MedSpa uses third-party service providers to support certain business functions, including online scheduling, practice management, payment processing, website hosting, analytics, and communications.
When you use our online booking system or another third-party service, information you provide may be processed by that service provider on our behalf and may also be subject to that provider’s applicable privacy practices and terms.
SMS and Email Communications
When you provide your telephone number or email address and expressly consent to receive communications, Complexions Vancouver MedSpa may contact you regarding appointments, scheduling, reminders, follow-up information, account or service-related matters, and other communications related to your relationship with our practice.
Where separately authorized, we may also send promotional or marketing communications.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance. You may unsubscribe from marketing emails using the unsubscribe instructions contained in the applicable message.
Mobile Information and A2P-10DLC Privacy
We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to service providers that assist us in delivering communications or providing services on our behalf, provided that such information is used only as necessary to perform those services.
SMS consent and opt-in information will not be shared with third parties for their independent marketing purposes.
Health and Treatment Information
Information you provide directly to Complexions Vancouver MedSpa in connection with your treatment or services may include health-related information.
Health and treatment information maintained by the practice will be handled in accordance with applicable privacy and confidentiality requirements.
Please do not use ordinary website contact forms, standard email, or other non-secure communication methods to submit sensitive medical information unless specifically instructed to do so by the practice.
Cookies and Analytics
Our website may use cookies, analytics services, and similar technologies to understand website traffic and visitor interactions and to improve website functionality.
You may adjust your browser settings to restrict or disable cookies; however, doing so may affect certain website features.
How We Share Information
We may disclose personal information when reasonably necessary to:
- Provide services you have requested;
- Work with vendors and service providers acting on our behalf;
- Process payments or facilitate appointments;
- Protect the rights, safety, or property of our practice, our clients, or others;
- Comply with applicable laws, regulations, court orders, or lawful government requests; or
- Complete a business transaction such as a merger, acquisition, or transfer of assets, subject to applicable law.
We do not sell personal information for monetary consideration.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website and online booking services are not intended for children to independently provide personal information without the involvement of a parent or legal guardian where required.
If services are provided to a minor, appropriate consent from a parent or legal guardian may be required.
Your Privacy Choices
You may contact us to request correction or updating of your contact information or to change your communication preferences.
Depending on applicable law and the nature of the information involved, you may have additional rights regarding your personal information.
External Links
Our website may contain links to third-party websites. Complexions Vancouver MedSpa is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review the privacy policies of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
The updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or your communication preferences, please contact:
Complexions Vancouver MedSpa
Vancouver, Washington
Phone: (360) 328-1808
Email: cvmedspa@gmail.com